What information do we collect?
We collect information from you when you subscribe to our newsletter, respond to a survey, or fill out a form.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. (Your information helps us to better respond to your individual needs.)
  • To improve our website. (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
  • To improve customer service. (Your information helps us to more effectively respond to your customer service requests and support needs.)
  • To process transactions. (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails. (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future mass emails, we include detailed unsubscribe instructions at the bottom of each mass email.)

How can I access and correct information I submit?
You can review any personal information collected about you by submitting a written or verbal request to us at info@fraserside.bc.ca. You may request changes or annotate your personal information if you believe it to be inaccurate by submitting a written request describing the error.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server.

How long do you keep my information on file?
We retain your personal information only as long as it is needed to provide you with service and to meet legal requirements. We destroy the information when it is no longer needed.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
Yes, but in very limited circumstances. Specifically, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we do share limited personal information with our business partners and third parties who work with us operating our website, and who work on our behalf to provide products and services to you. These business partners may be located within or outside Canada. Whenever we request services from our business partners, we enter into a contract to ensure the confidentiality of your information and share the least amount of information needed to perform the required task. In particular, whenever possible, we seek to provide anonymous information; and when statistics are compiled for research purposes, all information that can identify you is removed. Non personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our websites privacy policy.
You may withdraw your consent to the collection, use or disclosure of your personal information via our website by giving us written or verbal notice. However, any withdrawal is subject to contractual and legal restrictions.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on July 10, 2015

Contacting Us
Who to contact for more information about this privacy policy:
Any questions regarding this privacy policy, or for general information regarding Climate Smart’s legal obligations regarding the collection, use or disclosure of personal information can be directed to us at info@fraserside.bc.ca.