Fraserside welcomes feedback from clients, family members, our stakeholders and the community. Your comments and suggestions are used to improve the services we offer. Please choose from our Satisfaction Surveys and Complaint Forms to submit your feedback.

Satisfaction Surveys

These brief surveys are designed to capture your thoughts about the service you received from us. Please download the survey relevant to you:

  1. Client & Family Satisfaction Survey
  2. Client & Family Satisfaction Survey (Easy Read Version)
  3. Stakeholder Satisfaction Survey

Completed satisfaction surveys can be returned by:

Mail:  2nd Floor – 519 Seventh Street, New Westminster, BC V3M 6A7

Fax: 604-522-4031


Complaint Forms

Fraserside welcomes your comments and complaints about the service you received from us, and we welcome working with you on a resolution. You may wish to make your complaint formal by putting it in writing using one of the following forms. Please download the form relevant to you and save a copy to your computer before inputting information:

  1. Home Share Complaint Resolution Form
  2. General Complaint Form